SMS Terms & Conditions
Last updated: April 30, 2026
These terms govern text messages (SMS) sent by Arora Zbar LLP (“we”, “us”, “the firm”) to clients, vendors, and prospective clients who have provided us with a mobile number.
Program Description
Arora Zbar LLP uses SMS to send 1-to-1 conversational messages to clients, vendors, and prospective clients in connection with legal matters the firm is handling or being asked to handle. Typical messages include appointment confirmations, status updates on a file, requests for information or documents, and replies to messages you have sent us. We do not use SMS for marketing, promotional, or automated bulk messaging.
How You Opt In
You opt in by providing your mobile number to the firm — verbally, in writing at intake (in person, by phone, or on a signed form), through our website, or by sending us a text message first.
Consent to receive SMS messages is not a condition of retaining the firm or of receiving legal services.
Message Frequency
Message frequency varies based on the activity on your file. There is no set cadence.
Sample message
“Hi Fred, it’s Sam from Arora Zbar LLP confirming our 2:00 pm call today. Reply STOP to opt out. Msg & data rates may apply.”
Cost
Standard message and data rates from your mobile carrier may apply. Arora Zbar LLP does not charge for SMS messages.
How To Opt Out
Reply STOP to any message from a firm number to opt out of further SMS from that number. You will receive a single confirmation message. To resume messages from that number, reply START.
Opt-out requests will be honoured within ten (10) business days of receipt. You may continue to receive messages already in queue during that period.
Opting out of SMS does not end your retainer or stop other forms of communication (email, phone, mail). If you want to change how the firm contacts you generally, contact us using the details below.
How to get help
Reply HELP to any message from a firm number, or contact us at admin@arorazbar.com or 604-260-6890.
Supported Carriers
The program is supported on all major Canadian and U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
Privacy
Information collected through this SMS program is handled in accordance with our SMS Privacy Statement. Mobile opt-in data and consent are not shared with third parties or affiliates for any purpose.
Confidentiality and Privilege
SMS is not a secure channel. Do not send confidential, sensitive, or privileged information by text. For substantive matter communications, use email or a secure file-share link the firm provides.
Changes To These Terms
We may update these terms, and they are to be interpreted under the laws of BC. The “Last updated” date above will reflect any changes. Continued use of the SMS program after an update means you accept the revised terms.
SMS Privacy Statement
Last updated: April 30, 2026
This statement describes how Arora Zbar LLP (“we”, “us”, “the firm”) collects, uses, and protects information in connection with our SMS (text message) program. It supplements our general firm privacy practices and is consistent with the BC Personal Information Protection Act (PIPA) and is to be interpreted under the laws of BC.
Information We Collect
When you participate in our SMS program, we collect:
– Your mobile telephone number;
– The content of messages you send to us and we send to you;
– Date, time, and delivery status of those messages; and
– The carrier-level metadata necessary to send and receive the message.
How We Use This Information
We use this information solely to:
– Communicate with you about a legal matter the firm is handling or has been asked to consider, or that you are working with the firm on as a vendor;
– Confirm appointments, request or send information, and reply to your messages;
– Maintain a record of communications in the client file as required by Law Society of BC rules and the firm’s professional obligations; and
– Operate, troubleshoot, and secure the SMS program.
No Sharing of Mobile Opt-in Data
Mobile opt-in data and consent are not shared with third parties or affiliates for any purpose, including marketing. We do not sell, rent, or transfer mobile numbers or SMS content to third parties.
We may disclose SMS information only:
– To the underlying telecommunications carriers, aggregators, and operators strictly as needed to deliver the message;
– Where required by law, court order, or Law Society of BC requirement; or
– With your express consent.
Retention
SMS communications connected to a client matter are retained as part of the client file in accordance with the firm’s file retention policy and Law Society of BC rules. Numbers and consent records for individuals who have opted out are retained only as long as needed to honour the opt-out.
Security
We use reasonable administrative, technical, and physical safeguards to protect information collected through the SMS program. SMS itself is not an encrypted channel; please do not send confidential, sensitive, or privileged information by text.
Your rights under BC PIPA
You may, at any time:
– Withdraw consent to SMS communications by replying STOP to a message from a firm number, or by contacting us. Withdrawal requests are honoured within ten (10) business days of receipt;
– Request access to personal information the firm holds about you regarding sms communication; and
– Request correction of inaccurate personal information.
Consent to receive SMS messages is not a condition of retaining the firm or of receiving legal services.
Requests should be directed to the contact below.
Children
The SMS program is not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect mobile numbers from minors.
Changes
We may update this statement. The “Last updated” date above will reflect any changes.
Contact
Arora Zbar LLP
Suite 315 – 2233 Burrard Street
Vancouver, BC V6J 3H9
admin@arorazbar.com
604-260-6890
